Some of the customer service staff in Standard Chartered Bank Singapore fking deserves 2 tight slap. For something as simple as getting my address and mobile updated, they simply couldnt get it right after 4 times. If these are not morons, I have no other idea what constitute a moron.
1. Firstly, I SNAIL MAIL my change of address in mid August. Using the "CHANGE of ADDRESS" form (the back of your payment slip). I mailed it the same time as DBS, and UOB.
2. I emailed to their customer service email posted on their website after a week. NO RESPONSE AT ALL.
2. I called the customer service on 28th August to query on my particulars update. It was not done. So assuming that the mail was delayed due to all the typhoon seasons, I requested the update via the customer service
Now, the customer service staff is either from china or someone who apparently could not differentiate her alphabets. First of all, she couldnt seem to understand a word I say, and she has bloody halting English. I am not sure if she is from china or what but she definitely sounds chinese and her stuttering got me worried. SO i REPEATED MY ADDRESS FOUR TIMES to her. Spelling every letter and number out for her. I had a premonition she would screw it up.
I was told i need to wait for 4 workin days.
3. After a week, I received update from DBS and UOb but nothing from standard chartered.
I called the customer service line again. This time, another guy pick up. I asked about teh change of address and read it to him. He said the address has already been updated and now it is shown as HK address. I asked about my mobile and it still was NOT updated. So i request for it to be updated. Again, I was told to wait for another 4 days.
4. This is the end of the 3rd week. Tonight I called the customer service asking why isnt my mobile updated. Hence I couldnt so any internet banking.
The girl, who is definitely a malay and could speak DECENT english asked to check my address. TO MY SHOCK and HORROR, my address was TOTALLY WRONG! Only my block number and building was correct. The district and the UNIT NUMBER was all wrong! How could that moron get "A" for apple mistaken for "E" for elephant? IS that china sounding woman stupid or what?????
Then to my next horror, this girl read my mobile number and it is STILL THE WRONG NUMBER! So what the fuck has the 2 earlier standard chartered service officers been doing? The china sounding one DREAMING and the chinese male officer busy wanking off over the phone???
My 3rd horror? This customer service girl said I had changed my address over the last 2 MONTHS. WTF??!!! I informed her that the last change was LAST JULY in 2007 not 2008. That is A YEAR AGO, not 2 months. How could standard chartered bank singapore screw up so badly?
I wanted to know who was the bitch who updated my address wrongly the first time but i was told there is no records of name. I do not believe it but really, the service is appalling!!!!! This is the first time i have such bad service from std chartered.
So no service from customer service. This last call had the staff calling to apologise profusely for the mistakes of her two other imbecile colleagues who couldnt speak a word of english. I know I shouldnt bring race in but I really am glad I got a malay officer this time whom I can at least trust to know her english and letters knowledge.
Really, if you do not speak decent english, then you really shouldnt be manning the phone. It is indeed only stupid HR that employ stupid people.
I cannot believe UOB, DBS, CITIBANK can get it right but standard chartered have such a bunch of losers doing their customer service. I really do not know where some of these people come from....
IS it really just my string of bad luck or someone else also have to spit saliva at these people who are just asking to be yelled at?